How To Cancel A Walmart Order [Easy Guide]

How do you cancel a Walmart grocery order or a pickup order? Can you do it online and can you use the Walmart app? Here are all the answers you need.

Walmart is the biggest retailer in the US and the largest retailer in the world, meaning that they offer an extensive amount of products and services.

One of those services is Walmart’s online shopping service, where people can place orders from home and pick up their items at local Walmart stores or get them delivered to the doorstep.

However, while Walmart has made the process of purchasing items from them on their website straightforward, canceling a Walmart order can be a bit more challenging, depending on the type of order you would like to cancel.

In this article, we have looked into how you can cancel different types of orders you have placed on Walmart’s website or app.

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How To Cancel Online Walmart Order

Walmart Website

It’s easy to cancel a Walmart order you’ve placed online.

All you need to do is go to the “My Orders” page and click on the order you want to cancel. From there, you need to click on “Cancel Order.”

If it is an online-only order, they will follow up with a phone call in a few days to confirm that they have received your cancellation request.

How To Cancel Walmart Grocery Order

To cancel a Walmart grocery order, you’ll need to call their customer service line at 1-800-925-6278.

When you call, have the order number and your name ready, as well as the reason for wanting to cancel the order.

The representative will ask if there is anything they can do to help you change or keep your order and may be able to offer a cancellation deal depending on what’s in your order.

If you’re unable to reach a customer service representative, try again later or go through Walmart’s online chat support.

How To Cancel Walmart Pickup Order

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To cancel a Walmart pickup order, you’ll need to contact the store where you placed your original pickup order.

You can either speak with someone at the store or send them a message through Walmart’s app.

If you’re canceling an in-store order, make sure to have your ID available when they ask for it at the store.

From there, they’ll cancel your item(s) and refund any money that was deducted from your account.

How To Cancel Order On Walmart App

To cancel a Walmart order on the Walmart App, you need to go to the “My Orders” page and click on the order you want to cancel.

From there, you need to click on “Cancel Order.”

Once you have canceled your order, you should receive an email confirming the cancelation of your order.

How Long Does It Take To Cancel A Walmart Order?

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Depending on how long ago you placed the original pickup or online order with them, it may take up to 24 hours until they get back to you about canceling it after contacting customer service representatives.

If there is something wrong with what you ordered or anything else that needs immediate attention, then be sure to let them know this as well since most Walmart stores will immediately give people their money back.

Is The Cancellation Of My Walmart Order Guaranteed?

While Walmart strives to provide their customers with the best possible customer service, canceling your order is not always possible.

For example, if you have placed an order for a product that is currently unavailable, they may not be able to cancel the order until in stock.

Similarly, if your order has already been processed and is in transit or at the store, it may not be possible to cancel it.

In these cases, Walmart will work with their customers to either change or keep their orders. If this is not ideal for you, then you can also avail yourself of Walmart’s return policy[1] .


Walmart groceries in bags

Walmart is a great place to purchase items from, whether you’re picking them up in-store or getting them delivered right to your doorstep.

However, the process of canceling an order at Walmart can be complicated depending on what type of order it is and how far along you are in the purchasing process.

While Walmart tries their best to help you cancel your orders, sometimes it is not possible if the product is already in transit.

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Arthur Beringer

Arthur graduated in 2002 with a Master's in Business Administration from LSU Alexandria. After working in the retail industry for almost 20 years, he decided to quit and write full-time to help readers who are searching online for consumer-related answers.