When you think of Costco, the first thing that may come to mind is buying items in bulk for a great price. While Costco’s cheap prices are one of the reasons why so many Costco customers shop at the retailer, it doesn’t end there.
Costco also prides itself on having a very friendly return policy. For example, if you were to return clothes to Costco, you don’t have a set period of time to make the return. You can do it today, tomorrow, or in 6 months.
But, is that the case when it comes to appliances purchased from Costco warehouses or the Costco website?
In this article, we will answer that question plus more. Continue reading to find out more.
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What Is Costco’s Return Policy For Appliances In 2023?
In most cases, you are able to return an appliance you are unsatisfied with within 90 days of your purchase. You can return the appliance in-store, as is the case with other products. However, if it is difficult to get the appliance to the warehouse on your own, you are able to book a time for it to get picked up directly from your house.
There are many factors that go into a return, though. Sometimes, the original receipt is lost or the original packaging is thrown out. Can you still return items without these important bits and pieces?
After concluding our research, we’ve got the answers to all of your questions regarding appliance returns at Costco.
How Long Do You Have To Return An Appliance To Costco?
Many items at Costco have no return restrictions, which is great for customers. However, there are different policies in place for larger appliances.
At Costco, you have 90 days after purchase to return an appliance. You will need either your original receipt or your membership card. So, if you don’t have your receipt, don’t forget your membership card as otherwise, you won’t be eligible for a return.
Some appliances will have different return policies if they happen to be on sale or are a special brand. Make sure to check if this applies to the appliance you are trying to return.
After 90 days are up, it is up to the managers of your specific Costco to decide if they are willing to accept the return or not. If you have kept it in good condition, it is in the box, and you have the receipt, the manager may accept your return. This is not a guarantee, though.
If you want to return an appliance you bought that isn’t working properly, you may be able to have it repaired or refunded through the appliance’s warranty. This should last up to 2 years. If you have the SquareTrade warranty in place, then that is likely to be for another two years or so.
Can You Return An Appliance Without The Original Packaging?
Having the appliance in its original packaging is key when returning it. This doesn’t mean you absolutely need it, though.
First, you’ll need to make sure you have your receipt or your membership card. Also, you will need to make sure the appliance is in good condition. Make sure you are within the 90-day return window, as well.
If you have done all of these things, then you should be able to return your appliance without the original packaging without having any issues with Costco.
Another thing to keep in mind is that you will need to have all of the accessories and parts that came with the original packaging alongside the appliance.
Can You Return An Appliance Without A Receipt?
The short answer is yes, you absolutely can. Costco is able to print you a copy of your receipt when you are a member, so don’t fret too much if you can’t find your receipt anywhere.
All you will need to do is grab your Costco membership card and head over to the Costco customer service desk and ask for a copy of your receipt. You will need to know the date of your purchase for them to look up your transaction. Once you have a copy of your receipt, you can return your appliance like normal.
Can You Return Your Appliance To Costco If It Is Faulty?
Within the 90-day return window, you are also able to return an appliance that isn’t working properly. If a refund is what you are after, then you will need to stick to this timeframe.
However, if an appliance is faulty or not working, you are able to seek repairs on it or a replacement for up to 2 years as is noted on the warranty for the appliance.
In addition to this, Costco also offers free technical support for any issues you may be experiencing with your newly purchased appliance. You can reach Costco’s tech support at 1-866-861-0450 or have a look at the FAQs for most major appliances on Costco’s website.
Can You Return Appliances Bought With A Costco Shop Card?
To put it simply, you are able to return an appliance you bought using a Costco Cash Card. Both Costco members and non-members can make purchases with a Costco Cash Card and are allowed to make returns.
If you paid for your appliance with a Costco Cash Card, you will get another Costco Cash Card with the amount of the refund on it. Do note that you’ll need your receipt for any purchases made using the Costco Cash Card as Costco can’t verify your purchase like they can if you were a member.
Can You Return An Appliance You Bought On Costco.com?
Yes, you absolutely can. Whether your reason is due to the appliance not being wanted, an accidental purchase, an item missing from the order, or a duplicate item in the order, you are able to return your purchase from Costco.com. The return must be made within 90 days.
You will be refunded the price of your purchase, as well as any shipping and handling fees you were charged. Also, you will not be charged any return shipping costs on your returned appliance.
The return can be arranged on Costco.com or brought back to the warehouse in person. There may be some additional processing time needed for some items before your refund is disbursed.
Can Your Appliance Be Collected From Your Address?
If you need to have someone come and pick up the appliance you want to return, you will need to contact the Costco Customer Care Center. Then, you can arrange to have someone collect the appliance you wish to return. Many appliances are too large to bring back yourself, so the ability to have them picked up is convenient.
If you ordered your appliance online, you have the ability to schedule a pick-up for your return online, as well. If the appliance happens to be extra-large, such as a refrigerator or a dryer, Costco will send you instructions telling you what to do during the return process.
How Will You Receive Your Refund?
Getting your refund is very easy if you purchased the appliance with a credit or debit card. You will need to bring the same card you made your purchase with when you return your item. You will receive a cash refund or have the amount put back on the same card. This may take up to five days for you to receive.
If you didn’t use a credit or debit card to make your purchase, you will be given a Costco Cash Card with the amount of the refund on it. This card can only be used at Costco’s stores and you won’t need a membership to use it.
Can You Get A Warranty On Your Newly Purchased Appliance?
Costco offers manufacturers’ warranties of up to 2 years for its major appliances. The company will choose whether to repair, replace, or refund you up to the purchase price of the appliance.
You can also call the manufacturer directly about your appliance to fix any issues you may have. Costco Concierge Services will be there as well for any remaining questions you may have about your appliance.
Will Making Returns Impact Your Costco Membership?
If you need to make a return, don’t worry about it impacting your Costco membership. In most cases, there is no reason for a return to cause issues with your membership. Go ahead and make as many returns as you need to.
With that being said, members who are often returning products that are quite expensive and are seen to be taking advantage of Costco’s return policy may have their Costco membership flagged. Some people may even have their membership revoked if they seem to be causing issues. This is up to each individual Costco warehouse to decide.
You are able to return any appliance within 90 days from the date of your purchase. If the appliance is in the original packaging and you have your receipt for proof of purchase, you will receive a full refund for it.
Costco also offers a 2-year warranty on appliances purchased from their stores to allow for repairs, replacements, and refunds in the event that there is a problem with the appliance later on.
Lastly, free technical support is offered by Costco to help resolve any questions you may have about your appliance.