Costco Generator Return Policy [Used, No Receipt & More]

Unsure whether Costco accepts newly-bought generator? How about used ones? Here's everything to know about Costco generator return policy.

Costco are known for a range of things, which make the retailer amongst the most preferred places to shop in the entirety of the United States. Some of the things that attract customers on a daily basis include cheap prices on bulk purchases and Costco’s friendly return policy.

But, what exactly is the return policy at Costco when it comes to generators?

After some research, we have found the answers you’ve been looking for.

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What Is Costco’s Return Policy For Generators In 2023?

Costco store 3

As of 2023, Costco allows its customers to return all newly-bought generators at any point in the future if they are not satisfied with the purchase. This is thanks to Costco’s lifetime customer guarantee.

If you want to know more about Costco’s return policy when it comes to generators, how the return process works, and more – continue reading.

What Do I Need To Do In Order To Return A Generator To Costco?

In order to return a generator you bought to Costco, you need to go to your local Costco store and bring the generator along with you. Do note that you’ll need to bring the generator itself, the original packaging, and any extra accessories found in the packaging.

This goes for all in-store generator manufacturers such as Yamaha, Firman, Generac, and more. If you still have the receipt, make sure to bring that too. Though you can return items without a receipt, the return process will be much easier.

If you don’t have a receipt, the Costco employees will verify the purchase using your membership ID. In the system, they can see what generator your bought and when you bought it.

How Do I Return A Generator To Costco?

To return a generator to your local Costco warehouse, bring the generator that you have bought alongside its original packaging and any accessories that may have come with it. Then, head over to the in-store customer service desk and request a refund on the item.

If your generator is eligible for a refund, the Costco employees will accept the refund and give you the money back to the original payment method. So, if you used Apple Pay, the refund from the generator will go back through Apple Pay and into your bank account.

If you have bought the generator from Costco’s official website and can’t return it to any Costco store, you can begin the return process through the official Costco website.

From there, you can schedule and order the collection of the generator. In most cases – unless you live in a very remote location, Costco will cover the cost of the collection.

Can Costco Generators Be Returned At Any Time?

Portable electric generator.

Unlike other similar retailers, Costco allows its customers to return their generators at any point in the future.

However, Costco shoppers are advised to return the generator as soon as they know they don’t want to keep it. This way, somebody else can buy and use the generator.

If Costco employees sense that you are evidently taking advantage of their generous return policy, your return request may be declined.

Do I Need A Receipt To Return The Generator To Costco?

No, you don’t need to bring a receipt in order to return a generator to Costco, though it is still recommended to have your receipt when returning your generator.

This is because Costco employees can trace the purchase using your membership card’s unique ID. That way, they can also verify the purchase.

If you have your receipt though, that will make the return process much quicker as Costco employees won’t have to go through your purchase history to find the generator.

Can I Return A Used Generator To Costco?

Yes, you can return used generators back to Costco. In this case, Costco may either offer a full refund, a cash deposit to a Costco cash card, or give you an exchange if the model you bought didn’t satisfy your needs.

Do note for a used generator to be eligible for a refund, it must be undamaged unless it was damaged when you purchased it.

What Is Costco’s Satisfaction Guarantee?

Costco’s satisfaction guarantee allows customers the ability to return any eligible purchases from Costco – including generators, at any time.

Under the said guarantee, you don’t need to have a reason as to why you want to return the said product. It can be anything from sudden damage that wasn’t your fault or just because you have changed your mind.

Do I Need To Be A Costco Member To Return A Generator?

Costco customer service and membership counter

No, you don’t have to hold an active Costco membership in order to return a generator back to the retailer. This is because items bought from the Costco website don’t require a membership.

However, you will be required to have a membership in order to return your generator in-store.

In case you used a friend or a family member’s membership to buy the generator, the one who owns the membership account will have to be the one that returns the item as only they can provide sufficient proof of purchase.

If you bought the generator using a Costco Cash Card, then you will be required to have the receipt with you in order to make the return. This is because Costco can’t keep track of cash card purchases the same way they can when you have a Costco membership.

Are Costco Generators Good?

Costco currently sells a wide variety of great generators at different price points. The generators sold at Costco start at $169.99, which are the cheapest, and the most expensive one that you can currently find is priced at $999.99.

The generators that you can currently find at Costco have impressive four and five-star reviews, which is very good considering their affordable price.

In addition to that, since Costco offers its customers a 100% satisfaction guarantee, they can have greater peace of mind as they’re able to return their generators without any problems at any point in the future.

Conclusion – Can You Return Generators At Costco?

Just like most of the other items sold at Costco, the generators sold at the retailer are eligible for a return at any time for any reason in order to ensure 100% customer satisfaction.

In order to return the generator you bought to Costco, one way to do so is for you to visit the physical store and bring the generator along with your Costco membership card and receipt to process your return.

In case you cannot make it to any Costco warehouse, the other way to return your generator is for you to begin the return process through Costco’s official website and Costco’s delivery drivers will come and pick it up.

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Arthur Beringer

Arthur graduated in 2002 with a Master's in Business Administration from LSU Alexandria. After working in the retail industry for almost 20 years, he decided to quit and write full-time to help readers who are searching online for consumer-related answers.