Costco iPad Return Policy [Opened, Used, Getting Refund & More]

Got an iPad that you need to return to Costco? Can you get a refund? Here's everything about Costco iPad return policy.

Whether it be for work, gaming, entertainment, or connecting with friends and family, iPads can bring countless features and activities at any time you like.

In regards to electronics and iPads in particular, Costco has been amongst the most popular shopping destinations for shoppers thanks to their impressive discounts even for more premium products like Apple iPads.

But, what happens if you have purchased an iPad from Costco, only to realize that it is not the right one for you? Can you request a return and get all of your money back?

After some research on the topic, here is what we have found.

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What is Costco’s iPad Return Policy For 2023?

Hobart Circa May 2018: Costco Wholesale Location. Costco Wholesale is a Multi Billion Dollar Global Retailer IV

As of 2023, Costco does accept iPad returns bought in the store or through the official website within 90 days from the time of purchase.

You can return the iPad either to your local Costco warehouse or request to return it through the Costco website. If you do it in person, remember to bring the official receipt. If you want to do the return without a receipt, make sure to bring your Costco membership card with you.

If you plan on returning an opened and used iPad, you must do so with the original Apple iPad box and the accessories included in the purchase or delivery otherwise Costco will likely not accept the return.

If you’d like to find out more regarding how to return an iPad to Costco, any restrictions that there may be when it comes to Costco’s return policy on iPads, and the waiting time before you get the full refund, continue reading.

When Should I Return An iPad To Costco?

Unlike other merchandise that is covered by the infamous Costco lifetime satisfaction guarantee – like clothing, iPads are categorized as electronic items and have to be returned no later than 90 days from the time of purchase.

For in-store returns, you can attempt to return the iPad at any time when your local Costco is open. If you live further away from your nearest Costco, then you can submit a refund request via the Costco website, which is available 24/7.

Whatever the case may be, make sure that the iPad is returned within the 90 day period or else, you may no longer be eligible for getting your money back.

How Do I Return An iPad To Costco?

Entertainment with digital tablet

An iPad purchased either from the Costco website or in-store is eligible for a return at any Costco location across the United States. Alternatively, you can have it picked up by Costco. Though that is often the easier way to do it, if you live nearby and need the money sooner, it’s probably a better idea for you to return it in person.

All you have to do is bring the iPad and all the accessories that came with the purchase to customer service at Costco. Don’t forget to bring with you adequate evidence of purchase that dates no longer than 90 days so you can be eligible for a refund.

At the customer service desk, the Costco representative will scan the receipt, check the item, and offer either a refund back to your original payment method, get you an exchange, or a replacement of the item if applicable.

In most cases, you can also have the refund in the form of cash or deposited onto a Costco cash card.

Do I Need A Receipt To Return An iPad To Costco?

Yes, the iPad is still eligible for a refund even without the original receipt. Do note that you’ll need to either bring your membership card with you or the original receipt so the Costco staff can verify the purchase.

You can use both because Costco’s system can trace the purchases you made through your individual 12-digit number that can be found on the back of your Costco membership card. But, when you have the receipt, the return process is typically faster.

Once the cashier has verified your iPad purchase, they will then give you the full refund either in cash or back to your original payment method.

How Long Will It Take Before I Receive My Refund From Costco?

Costco store 3

The fastest way to get your refund is by initiating a return in any Costco store. If you decide to get your refund back to your credit or debit card, that will take approximately 48 hours. For cash returns, those would be instant.

But, if you don’t have a Costco store nearby and want to return your item via mail, the whole process can take upwards of 1 to 2 weeks before you get your money back.

Note that Costco will process the refund soon after the item has reached the Costco warehouse and has been inspected for any damage.

Can I Return An iPad To Costco Even If It’s Opened?

Yes, your iPad is still eligible for a return even if it is opened and the seal is broken.

However, the iPad you want to return has to be in the original iPad box alongside all the additional accessories such as charging cables, instruction manuals, headphones, and plug adapters.

The customer service employee at Costco will check that everything is as it should be and no accessories are missing before giving you a refund. So, make sure you bring everything with you.

Can I Return A Used iPad To Costco?

Yes, you can return the iPad within 90 days of purchase if you find your experience with using the item unsatisfactory.

In addition to that, if you’ve experienced any faults while using the new iPad from Costco, you can either get a replacement or a refund.

However, Costco customers have to return their used iPad in pristine condition. This means no damage to the display or any scratches. The only acceptable sign of use should be cosmetical.

How Do I Return An iPad To Costco I Received As A Gift?

iPad as Gift

Depending on your local Costco store, typically, the person who has gifted you the iPad is the only person that can return the item. That is because Costco needs to track the purchase either through a receipt or through the membership card.

If you don’t want your present, you can simply talk to the person who gifted you the iPad and they can return it for you in exchange for a Costco cash card that will have all the funds there for you to spend as you wish – even if you’re a non-member.

Are There Any Restrictions On iPad Returns At Costco?

Yes, there are a number of restrictions that you need to be aware of when returning an iPad to Costco.

For example, in most cases, you can’t return an iPad to Costco if it has been over 90 days since you purchased it.

You also can’t return an iPad that you bought at Costco and have accidentally damaged it.

If the iPad you want to return is a gift, you will need to speak to the person who bought it for you as in the majority of cases, you won’t be able to return it without proof of purchase – which unfortunately only the original buyer has access to.

Conclusion – Can I Return iPads To Costco?

Costco customers can return iPads within 90 days of purchase according to the Costco return policy for Apple products, even if the product has been opened and used.

Before returning the iPad, make sure that it is in the original iPad box and within are all the additional accessories that it came with.

The last step of the return process is providing the necessary proof of purchase. You can use either your membership card ID or the original receipt. They both work equally as well but it’s worth mentioning that with the receipt, the return process is quicker.

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Arthur Beringer

Arthur graduated in 2002 with a Master's in Business Administration from LSU Alexandria. After working in the retail industry for almost 20 years, he decided to quit and write full-time to help readers who are searching online for consumer-related answers.