Costco Printer Return Policy [Used, Without Receipt & More]

Wondering if you can return a printer you recently bought from Costco? Here is your complete guide on the Costco printer return policy.

There are many reasons you might want to have a printer in your home. Some people need one for their home offices, and other people may just want to have one in case they need to print something.

If you enjoy shopping at Costco, you’ll be glad to know that they do, in fact, sell printers. Their printers, like all other devices and electronics that you can find on their shelves, are priced fairly and below the market average.

But, what happens if you purchase a printer that isn’t right for you or, worse yet, that happens to be faulty? What is Costco’s return policy when it comes to printers?

After doing some research, we’ve got the answers that you’ve been looking for. And in this article, we will share everything that you need to know regarding Costco’s printer return policy.

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What Is Costco’s Printer Policy In 2023?

Hobart Circa May 2018: Costco Wholesale Location. Costco Wholesale is a Multi Billion Dollar Global Retailer IV

Although Costco is known for having a very lenient return policy, printers must be returned within 90 days of the day that you purchased the item or had it delivered. This is similar to Costco’s iPad return policy and other similar devices and electronics.

Typical printers can be returned at any Costco warehouse and, if needed, they can also be returned through the mail or be picked up by Costco. However, if you purchased a larger commercial printer, you will need to arrange a scheduled pick-up to return it.

You can get a full refund for your purchase even if you have used the printer or it is out of the box, as long as you still have all of the printer’s original parts and accessories.

For more specific information about Costco’s printer return policy, continue reading.

How Long Do You Have To Return Your Printer To Costco?

You are able to return your printer at any time within 90 days of the date on which you purchased it or the date that it was delivered to you. Costco promises a 100% satisfaction guarantee, which is absolutely risk-free.

Printers are considered an electronic product at Costco, and, therefore, come with a special return policy that is different from Costco’s typical return policy.

If you attempt to return the printer you purchased after the 90-day timeframe, Costco does have the right to refuse your return. It is up to the discretion of each individual Costco warehouse whether to accept or deny your printer return request.

Can You Return A Printer To Costco Without The Receipt?

Costco Wholesale store exterior

As of 2023, Costco will accept your return without the original receipt. This is all thanks to Costco’s membership system, which keeps track of all your shopping history.

The membership that Costco provides allows the store to track all the purchases that its members make. And that’s how they can verify you actually bought the item from Costco even if you don’t have the receipt with you.

If you need to get a copy of your receipt, you can go to any Costco Customer Service Desk and ask for one. You will need your membership number, as well as the date that you purchased the printer on.

They will verify your purchase and be able to give you a refund, find you a replacement, or exchange the printer with another product. You are able to choose whichever option you want.

If they are unable to track your purchase, they will most likely give you store credit, which will be deposited on a Costco cash card. The amount given will be the current price the printer is being sold at. They also may deny the return altogether if they are unable to prove your purchase.

Can You Return Your Printer To Costco After You Use It?

Costco is known for providing an extremely flexible return policy. This allows customers to return printers even after they have been used. You can also return used printers even if the ink that came with the printer you purchased has been depleted.

However, if you are attempting to return ink cartridges that you purchased separately for your printer, they must be unopened. These cartridges expire over time and cannot be returned once opened or used.

Can You Return Your Printer To Costco If The Box Is Open Or Missing?

Modern printer and decor element on white table

You are absolutely allowed to return the printer you purchased at Costco regardless of whether the box is opened or missing altogether. If you have opened the box or do not have it at all, you will need to make sure you still have all of the original parts and accessories that came with the printer.

These items include things such as wires, ink cartridges, adapters, and many other accessories that may come with a printer.

As long as you have all of the original pieces, you will still get a full refund, replacement, or exchange, depending on what you choose.

How Do You Return A Printer To Costco?

It is very easy to return a printer that you have purchased to Costco. You just need to visit any Costco Customer Service Desk to make your return. You will need to bring your receipt, online invoice, or membership card to prove your purchase.

The employee assisting you will scan the proof of purchase you have brought with you and give you a replacement or refund accordingly.

The refund will be issued to the same payment method that you used to buy the printer with. For example, if you paid in cash, you’ll be refunded in cash. If you paid via Apple Pay, you’ll be refunded via Apple Pay.

If you choose to receive cash for your refund, you will get it during the refund process. If you want the amount put back onto your credit or debit card, it will mostly take around 2 business days to process.

Can You Return Your Printer To Costco By Mail?

printer and Laptop on wood table

Yes, you are able to return your printer to Costco through the mail. The best part of making your return through the mail is that it is free as long as you use UPS or USPS.

You will simply need to use the free shipping label provided to you by Costco. It will be available to find in your return process on Costco.com.

For commercial printers, you will need to schedule a pick-up time to have them returned. There may be additional freight charges for these returns.

Can You Exchange Your Printer At Costco?

Yes, you are able to exchange your printer when returning it to Costco. You can choose to get a different printer model or something else that the store has to offer.

Direct exchange cannot happen if you choose to do your return through the mail. You can, however, request to get a replacement for the same model you are returning.

What Is The Costco Warranty On Printers?

If you are looking to have a larger window of time to return your printer in case something goes wrong or you end up not liking it, you can look into getting a warranty for it. Costco offers its own warranty, which lasts up to 2 years, and extends the manufacturer’s warranty if it was less than 2 years.

These warranties offer free technical support for any problems you might have with your printer through Costco’s Concierge Services. There are many other benefits to the warranty, as well, such as extending the length of time you have to request a return or replacement.

Conclusion – Can I Return A Printer To Costco?

Yes, you are able to return a printer that you purchased from Costco within 90 days from the date that you purchased it or had it delivered. You will receive a full refund, a replacement, or the option to exchange the printer with a different model or something else Costco offers.

To make your return, you will need proof of your purchase or your membership number. You can return the printer at any Costco warehouse, through the mail, or schedule a pick-up.

If you opened your printer or don’t have the box anymore, you will need to make sure all of the original parts are still with it. Costco’s 2-year warranty will help extend the amount of time you have to return or replace your printer.

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Arthur Beringer

Arthur graduated in 2002 with a Master's in Business Administration from LSU Alexandria. After working in the retail industry for almost 20 years, he decided to quit and write full-time to help readers who are searching online for consumer-related answers.