Costco Router & Modem Return Policy [No Box, Receipt & More]

Wondering if you can return a router or modem to Costco? Here's your complete guide on Costco router and modem policy.

Costco is home to many different products. While they may not stock up on as many different items as their competitors, they do offer a pretty wide selection.

And one of the most popular items for people to buy at Costco is electronics, which includes Wifi Routers and Modems. But if you recently bought a router or modem at Costco that you figured isn’t the right option for you, you may be wondering if you can return it to the store.

Well, Costco is known for its fairly generous warranty and return policy that allows you to return a router or modem you purchased in-store.

But the details are a bit more complicated than that. So, in this article, we’re taking a deep dive into the Costco router and modem return policy that includes all the information you need to know before trying to return a modem or router to Costco.

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What Is The Costco Router Return Policy?

Hobart Circa May 2018: Costco Wholesale Location. Costco Wholesale is a Multi Billion Dollar Global Retailer IV

Any router and modem purchased at Costco falls under their lifetime satisfaction guarantee. So, that means that customers can return a modem or router that they bought at Costco anytime after they made the purchase.

Additionally, Costco makes it easier for customers to make returns. If you wish to return a router or modem to Costco, all you need to do is head to your local Costco warehouse with the devices, packaging, and accessories to receive a full refund.

Customers may receive their refund in cash or get reimbursement through their credit or debit card. Additionally, customers may also return a modem to Costco in exchange for store credit by putting the sum in a Costco cash card if they aren’t keen on getting a full cash refund.

How Long Is The Return Window For Routers And Modems At Costco?

As mentioned earlier, Costco has a lifetime satisfaction guarantee on most of the products in their stores and that includes modems and routers.

Unlike some other electronics returns at Costco, for example iPad returns, you don’t have a limited window wherein you can make a return. Instead, as long as Costco can prove that you purchased the item in-store and you can prove that there’s an issue, you can make the return at any time.

In fact, there are some customers who report returning a modem or router years after the original purchase. But for the best results, we recommend processing the return as soon as possible.

Additionally, keep in mind that there may be some routers at Costco that fall under a completely different return policy. So, we recommend checking out the receipt of your item after purchase to confirm if it falls under the Costco Lifetime Satisfaction Guarantee.

Can I Return a Router Or Modem To Costco Without A Receipt?


As long as Costco can verify your purchase through their system, you can return an item to Costco without receipt. So, while it might be more convenient if you have the original receipt with you when returning a modem to Costco, it isn’t a requirement.

Costco has other ways of verifying purchases, so you won’t need a receipt. However, it may be helpful to bring your Costco membership card when making a return if you don’t have the original receipt with you.

Unlike other retailers like Walmart, you can still get a refund even if you don’t have the original receipt.

Usually, Costco refunds you through the same method you used for the original payment. However, you may be able to request the associate to refund you through other means.

But if you want a smoother and faster returns process, we recommend just getting your refund through the same payment method. And if you don’t want to receive a refund, you can opt for store credit instead if that’s more convenient for you.

Do I Need To Bring The Original Packaging When Returning My Modem To Costco?

While we highly recommend bringing the original box with you when returning a product to Costco, whether it be a modem, router, or something else, it isn’t required. If the original box and packaging got lost since your last purchase, don’t worry, Costco will still likely accept your return.

With that said, you do need to bring the original accessories and components to successfully return a router to Costco. Failure to bring these accessories and components with you might result in Costco rejecting your return, which they are allowed to do.

So, when you buy a router or modem from Costco, we highly recommend bringing all the cables and other components with you to the store if you wish to return the item.

That way, you can ensure a smooth and easy return process for both you and Costco.

What Kind Of Routers And Modems Can Be Found At Costco?

Costco Wholesale store exterior

Costco is designed to be a one-stop shop for members. So, you can find a wide range of products in their stores, which includes many different routers and modems.

Examples of routers and modems you can find at Costco include Devolo and Netgear, but if you head to the electronics sections, you’re likely to find even more options. That way, you can find just the right router that suits all your needs and preferences.

Additionally, prices for routers and modems at Costco can vary greatly depending on the model you get, whether there’s a sale that day, and a number of other factors. However, at the minimum, a router will cost around $89.99, but the price can go as high as $849.99 for more premium and advanced models.

On top of that, there may be some routers that are only available online or only available in-store. So, don’t expect the same range of routers and modems available for you when shopping online and in a physical Costco warehouse.

And since Costco stocks up on a variety of different routers and modems, it’s important to read reviews and the specs of different models before buying. While many routers at Costco get excellent reviews, there may be some models that don’t get the same reception, which you may want to avoid when shopping at Costco.

Conclusion – Costco WiFi Router Return Policy

If you purchased a modem or router at Costco recently and you aren’t satisfied with the product, you can return it to Costco as long as you have the original accessories, components, and Costco can confirm your purchase.

Usually, customers get a full refund through the same payment method originally used for the purchase of the product. However, you may also opt for other payment methods or receive a Costco cash card instead.

For your return to be accepted at Costco, the store has to confirm your purchase. While the easiest way to do this is with the original receipt, Costco can also use your membership card since it contains an in-depth transaction history.

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Arthur Beringer

Arthur graduated in 2002 with a Master's in Business Administration from LSU Alexandria. After working in the retail industry for almost 20 years, he decided to quit and write full-time to help readers who are searching online for consumer-related answers.