Over the past couple of years, Walmart has changed how it operates. In the past, Walmart seemed to be firmly on top of the retail market, with thousands of stores over the US, it looked like Walmart cemented its place on top.
However, as we all know, the world of retail has changed in the past couple of years. Walmart has begun to transition to the e-commerce market, where it looks to start competing against the e-commerce giant, Amazon.
So, to get in on the world of e-commerce, customers can now order groceries and other items through the Walmart website. And just like Amazon, after you place your order and pay for it, they will deliver the products right to your door.
Walmart offers a variety of shipping services, and if your order is more than $35, shipping is completely free. However, one common complaint of customers on the Walmart website is their delivery time.
Just like any e-commerce company, delays are unavoidable. With that said, delays are also very annoying.
So, do you at least get any compensation if Walmart delivers your package late?
That’s what we’re here to find out. In this article, we’ll be diving deep into Walmart’s late delivery compensation, how it works, how you can get compensated, and even some of the reasons your delivery may be delayed.
Read on to learn more.
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What Happens If Walmart Delivery Is Late?
There isn’t much that customers can do if their Walmart delivery is late. Walmart packages can get delayed for a number of reasons such as logistics and stock problems. However, nonetheless, delayed packages can be pretty annoying.
Currently, there is no formal policy for Walmart’s late delivery compensation. With that said, if the customer expresses their displeasure with the company’s service and how their delivery was handled, they can file a complaint and potentially receive some sort of compensation.
Customer satisfaction is a priority for Walmart, so the company will do whatever it can to please the customer. However, keep in mind that this isn’t a requirement or a formal policy.
So, if you’re delivery is late, there is a slight chance that you won’t receive any compensation. While this may be annoying, that is simply how the Walmart policy works.
My Walmart Shipment Is Late – What Should I Do?
Again, there is no formal process to receiving compensation for late delivery. However, since Walmart is currently battling for a spot at the top of the e-commerce market and dethroning Amazon, there is a chance Walmart will do whatever it can to please and retain its customers.
You can see this in the many different ways Walmart attempts to match Amazon’s service. For example, when Amazon announced free deliveries for Prime members, Walmart announced that all deliveries above $35 on their website are free, regardless of membership status.
And if you’re a member of Walmart+, you also get free deliveries on your order, regardless of the final cost.
So, if your Walmart delivery is late, you could potentially get some compensation. However, the chances of getting fully compensated are very slim, though some customers have reported that it happened to them.
If your Walmart delivery is late, the first thing to do is contact Walmart customer service. You can also use the Walmart online chat feature to contact an associate who can help you with your problems.
It’s best to have all the information you need at the ready when talking to an associate. That way, your issue can be handled and solved right away without any bumps along the way.
From there, you can explain that your delivery didn’t arrive on the right day. Depending on the associate and the situation, you may be offered compensation right away. However, if not, you can press a little and mention that you know that other customers receive late delivery compensation.
Sometimes, a Walmart associate will offer compensation. However, since it’s not part of company policy, this isn’t ensured.
So, to increase your chances of getting compensated for late delivery, we recommend being as polite and friendly to the associate as possible.
Why Is My Walmart Delivery Delayed?
Walmart orders can be delayed for a number of reasons. However, more often than not, it’s because of supply chain issues. And when compared to some other e-commerce providers, Walmart’s delivery isn’t exactly slow.
However, since Amazon’s delivery services are so fast, it can be hard for Walmart to compete.
Unlike Amazon, Walmart doesn’t have years of experience in e-commerce. So, their supply chain and delivery system are not as polished as Amazon’s.
Most of the time Walmart deliveries arrive on the expected date, however, since they still need to iron out some stuff in their supply chain as a young player in e-commerce, expect there to be some delays here and there.
Conclusion
Walmart doesn’t have a specific policy to compensate customers for late deliveries. However, Walmart does prioritize customer satisfaction, so if you call and talk to a customer service associate about a late delivery, you could get some sort of compensation.
To increase your chances of getting compensation, it’s best to approach the associate as politely and kindly as possible. From there, you may get a full compensation, store credit, or maybe a gift card for your troubles.
But again, keep in mind that just because your delivery is delayed that doesn’t automatically mean Walmart will compensate you for your troubles.
