Walmart Lost And Found Policy [Complete Guide]

What is Walmart's lost and found policy? Lost an item at Walmart? This guide will tell you everything you need to know.

One of the most popular qualities of Walmart is that they provide customers with a more convenient shopping experience. Not only do they stock up on a wide range of necessities, but the store also offers a variety of services like tire balancing and bill payments.

But do they offer the same convenience for lost items?

For some of us, leaving a bag or item at Walmart is unavoidable. And sometimes, it just happens.

So, in this article, we’ll be discussing the Walmart lost and found policy in full detail, how you can find lost items at Walmart, and other important details that you need to know if you lost an item at Walmart.

Read on to learn more.

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I Left A Bag At Walmart… What Do I Do?

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With busy schedules, the stress of the day, and other factors, it’s easy to accidentally leave a bag or valuable at Walmart. But if this happens to you, don’t worry, there are a couple of things you can do to find lost items at Walmart.

The first thing to do is to contact the store as soon as possible. To find the number of your local Walmart, you can use the Walmart store finder. Once you find the number of your local Walmart, give them a call to let them know that you may have left your bag or other valuables at their store.

When you call the local Walmart, they’ll be able to tell you whether or not someone handed in your item to the lost and found. If your item is in lost and found, all you have to do is head to the store to claim it.

However, for certain items, you may be asked to verify yourself as the owner. Usually, this is done through an ID like a driver’s license or even a utility bill with your name and address on it.

What Is The Walmart Lost And Found Policy?

As of 2023, there is no company-wide lost and found policy at Walmart. So, the way Walmart handles lost items may vary depending on the specific store and location. Because of this, it can be hard to figure out the exact process of claiming a lost item.

How Long Will My Item Stay In The Walmart Lost & Found?

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As mentioned earlier, Walmart doesn’t have a company-wide policy for items in the lost and found. Instead, it is mostly up to the store itself to determine how they will go about lost items that were handed to them. So, you won’t be able to find a definite time period where your item stays in the Walmart lost and found.

However, the common policy of most stores in the United States is to hold the item for around 90 days. Again, remember that this is not a definite time period and some stores will hold on to the item for a longer or shorter period of time. This is to give the owner of the lost item enough time to head to the store and claim it.

However, if a certain amount of time passes without it being claimed, the store will then make a decision on what to do about the said item.

Can I Claim A Forgotten Item That I Already Paid For?

If you were at your local Walmart and paid for an item and then forgot it at the store, you may be able to claim it through the customer service desk. Whenever this happens to you at Walmart, the first thing you should do is head to the customer service desk and a staff member will assist you through the process.

To start, all you have to do is tell the associate of your problem and show them your receipt to verify that you made the purchase. Walmart is known for a fairly generous returns policy, so if they verify your purchase, then there’s a high chance that you can receive a refund or replacement item.


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If you accidentally left an item or product at Walmart, there is a high chance that you can claim it through their lost and found. Walmart doesn’t have a store-wide lost and found policy, so it can vary from store to store. Additionally, for you to claim an item at the lost and found, it has to be returned in the first place.

If you need to claim an item you left at Walmart, you can call the phone number of the store in your area. From there, they will let you know if the item was found, and if it was, you can head to the store to claim it.

Depending on the item, you may have to provide further proof and verification that you are the owner. This could be through an ID or utility bill that has your name and address.

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Arthur Beringer

Arthur graduated in 2002 with a Master's in Business Administration from LSU Alexandria. After working in the retail industry for almost 20 years, he decided to quit and write full-time to help readers who are searching online for consumer-related answers.