Walmart Mattress Return Policy [Air Mattress, Opened & More]

Bought a mattress from Walmart and not sure about the return policy? Find out Walmart's mattress return policy here.

Walk into just about any Walmart location, and you’ll likely find a wide variety of products. As one of the world’s largest retailers, Walmart stocks up on a variety of items and products in their stores, which is one of the store’s defining characteristics.

And one of these products at Walmart is mattresses.

You can find a bunch of different mattresses in different Walmart locations. Customers can buy air mattresses, memory foam mattresses, and other mattress types from different manufacturers at Walmart, which is why many go to the store when looking for a new sleeping surface.

But can you return a mattress to Walmart?

Well, the answer can be complicated. So, in this guide, we’ll be explaining everything there is to know about returning mattresses to Walmart, whether or not you can do it, and the requirements of returning a mattress to Walmart.

Read on to learn more.

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Can You Return A Mattress To Walmart?

mattresses

Yes, but you have to meet certain requirements to do this.

For starters, you have to return the mattress within 90 days of the original purchase. For in-store purchases, the window begins on the day you buy the mattress and for online purchases, the window begins when Walmart delivers the mattress.

Additionally, you can only return unopened and unused mattresses to Walmart in the original packaging. Failure to meet this specific requirement will likely result in Walmart rejecting your return.

When making a return to Walmart, it’s best practice to bring the original receipt. That way, you qualify for a full refund, and it will be easier for an associate to confirm your purchase. However, if you don’t bring a receipt, you may still return the mattress, but you will only receive store credit in return.

Can You Return Air Mattress To Walmart?

Yes, you can return air mattresses to Walmart. These products fall under the same 90-day return window which starts on the day you buy the mattress from the store or receive it in the mail if you ordered it online.

Unlike regular mattresses, you may return opened air mattresses to Walmart. However, these mattresses have to be in proper condition, and you have the original receipt.

Walmart may still accept your air mattress return without the receipt, but you will only be able to receive store credit in return.

Also, it’s important to keep in mind that Walmart may keep track of all the items you returned without the original receipt. And if you do this too much, they may bar you from making any other returns to Walmart in the future.

Can You Return Opened Mattresses To Walmart?

Is Walmart A Franchise

As mentioned earlier, no, you cannot return opened mattresses to Walmart. For Walmart to sell you a mattress, it needs to be unopened and still in the original packaging.

Used mattresses are very unsanitary, and therefore, Walmart cannot sell them. In fact, studies show that used mattresses host a lot of different little critters such as dust mites and bed bugs. So, even if you only used the mattress once, you will not be able to return it at Walmart.

Keeping the mattress sealed, unopened, and in the original packaging is the only way to prove to Walmart associates that you haven’t used the mattress. In fact, even if it was never used, if the mattress isn’t in its original packaging and unopened, Walmart will not accept your return.

Do I Need A Receipt To Return A Mattress To Walmart?

For most returns at Walmart, it’s highly recommended to bring the original receipt. For Walmart to accept your return, you need to prove that you purchased it at Walmart, and the easiest way to do this is with a receipt.

However, Walmart is known for accepting returns even without the original receipt. With that said, customers who return items without the receipt will only be eligible for store credit and not a full refund, even if they meet all the requirements for returning a mattress to Walmart.

Do You Have To Return Mattresses To The Same Walmart Where They Were Purchased?

Walmart store exterior

No, if you purchased the mattress at a specific Walmart location, you don’t have to go to the same store to make a return. So, if there’s another Walmart location more convenient for you, you can head to that store to make a return instead.

Another reason you may want to go to another Walmart is if the original Walmart where you purchased the mattress is closed.

If you’re returning an unopened mattress to a different Walmart Supercenter, it’s highly recommended to bring the original receipt if you still have it. That way, it’s much easier for you and the associates to confirm your purchase and process your return.
Additionally, if you don’t bring the original receipt with you, you may only be able to receive store credit instead of a full refund.

Conclusion

Yes, customers may return mattresses to Walmart. However, to do this, you need to make sure the mattress is in its original packaging and unopened. Walmart does not accept returns for opened or used mattresses.

While you can return a mattress to Walmart without the receipt, the process is much easier with the original receipt. On top of that, you’re only eligible for a full refund if you bring the receipt with you when making a return.

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Arthur Beringer

Arthur graduated in 2002 with a Master's in Business Administration from LSU Alexandria. After working in the retail industry for almost 20 years, he decided to quit and write full-time to help readers who are searching online for consumer-related answers.