Walmart Phone Return Policy [Complete Guide]

What is Walmart's phone policy? Can you return prepaid phones, iPhones, cracked phones and phones on contract? Here are the answers you need.

If you recently bought a phone at Walmart that doesn’t function properly, it might be worth the effort to try and return it to Walmart, whether you accidentally broke it or if the device doesn’t work optimally.

When it comes to returning items at Walmart, there are some policies to be aware of, especially when it concerns electronic devices.

In this guide, we will answer any questions you may have when it comes to Walmart’s phone return policy.

Additionally, if you’re wondering what Walmart’s general return policy without receipt looks like, you can find everything you need to know in the guide below.

Related:Walmart Return Policy Without Receipt (Simple Guide)

Table of ContentsShow

Can You Return A Phone To Walmart In 2022?

Returning A Cracked Phone

Yes, it is possible to return a phone to Walmart in 2022.

However, there are some different criteria when it comes to returning a phone purchased from Walmart.

First of all, you need to ensure that the phone is a prepaid phone. Walmart does offer returns on contract phones, however, the process is a bit different. You can read more about returning a contract phone further down in this article.

To return your prepaid cell phone to Walmart, Walmart’s prepaid phone return policy looks as follows;

  • You would need the original receipt of your phone purchase. Both physical and digital versions are accepted.
  • The phone needs to be in its original packaging with all of the accessories it came with, such as headphones, charger, adapter, and phone cases.
  • The device has to be in perfect condition – this means that there should be no visible cracks or scratches, damage to the hardware and chips, or liquid damage inside the phone. On top of that, all of the accessories that came with the phone need to be as new as well.

While Walmart strives to help its customers with any problems, they are not able to take back any cell phones that aren’t returned in the same condition as when it was purchased.

If you have a history and damaging your phones, Walmart does offer an extensive Phone Protection Plan.

However, can you get a refund for an item covered by Walmart’s Protection Plan?

Yes, you can get a refund for an item that is covered by Walmart’s Protection Plan, provided you purchased the plan at the same time you bought your phone.

Even better?

If you accidentally damaged your phone, you can file a claim, and Walmart will try to repair it.

If it isn’t possible to repair the device, Walmart’s Protection Plan will have you covered by offering you a replacement or reimbursement.

How Soon Do You Have To Return The Phone To Walmart?

While there aren’t actual federal laws ensuring that consumers can return an item for a refund in retail stores, most stores in the US offer their customers a 14-day return and refund policy, and Walmart isn’t an exception.

If you would like to take advantage of Walmart’s iPhone return policy, it is important to take note of the date of your purchase and return it within 14 days. You can find the date you bought your phone on your receipt.

Many stores don’t care too much about if you are a day too late to return an item; however, if you are looking to return your phone for a refund at Walmart, you should be sure to return it within the 14-day window.

Walmart is quite strict when it comes to returning electronic devices, including phones, so contact or visit your local Walmart store in time to start the return.

Can You Return A Cracked Phone To Walmart?

Returning A Cracked Phone

Phones that have endured any kind of internal and external damage are not eligible for return at Walmart.

However, if you have received a phone that has endured any damage or is defective upon arrival if ordered online, you can return the item for a full refund within 14 days.

You can return your item by going to your local Walmart store or by sending it via mail if you purchased your phone in a store. However, if you bought your phone from Walmart’s website, you can only return it by mailing it back.

To mail back your phone to Walmart, you simply need to head onto Walmart’s website. From here, you can start the return.

What Is Walmart’s iPhone Return Policy?

iPhones purchased at Walmart are under the same return policy as their other cell phones.

Just like with other phones, you can return an iPhone purchased at Walmart within 14 days of the original purchase, which you can see on the receipt.

When returning an iPhone to Walmart, make sure to include the charger, box, cable, and everything included when you first purchased the phone.

Can You Return A Prepaid Phone Card To Walmart?

Walmart has a no-return policy on their prepaid phone cards and SIM cards. So, if you purchase a SIM or prepaid phone card at Walmart, you cannot return it.

In this case, the Protection Plan that Walmart offers its customers does not cover you.

Can You Return A Prepaid Phone To Walmart?

Yes, prepaid phones are under the same return policy as all other cell phones purchased at Walmart.

To do this, you have to return the phone within 14 days of the original purchase, bring a receipt, ID, and all the other accessories that came with the phone.

However, if you buy a contract phone, also called a post-paid phone, the return policy may differ. Certain contract phones contain restrictions and other things that may prevent you from returning the phone.

If you bought a contract phone at Walmart, you should always check the return policy before purchasing it.

That way, you’ll know if you can return the phone and what restrictions may apply to the product when it comes to returns.

How To Return A Cell Phone From Walmart

Walmart store exterior

The returns process differs if you bought the cell phone through a physical Walmart store or their website.

However, if you return it within 14 days with all the accessories, bring the receipt, and all the other requirements for phone returns, the process is straightforward regardless of whether you purchased it in-store or online.

Here’s the full process of returning a cell phone to Walmart;

Returning It To The Store

If you bought the phone from a physical Walmart store, all you have to do is head to the customer service desk. You can return the cell phone at any time within Walmart’s business hours.

When returning a phone to a Walmart store, make sure to bring all the necessary requirements. This includes the original receipt, a government-issued ID, the cell phone, and all the boxes and accessories that came with the phone.

Returning It Online

Walmart Website

If you bought the phone online, you can’t return it in-store. Instead, the process involves mailing the cell phone to Walmart through regular post.

To start this process, head to the Walmart website. From there, you’ll have to log in or make an account. After that, select the “purchase history” option and select the phone you plan to return.

After that, you can click on the “start a return” button. From there, the website generates a free shipping return label, and then you can simply mail the phone back to Walmart.

Whether you bought the phone at a physical store or online, the same return policies apply, even if the process differs.

So, you will still need to return the phone within 14 days of the original purchase and submit all the required documents.

Final Word

Walmart accepts phone returns as long as it’s within 14 days of the original purchase or delivery date.

When returning a phone to Walmart, you need to make sure the phone is in the same condition as when you bought it and provide some additional details and documents.

For Walmart to accept your phone return, you need to bring all the original accessories, boxes, and receipt from the first purchase.

You can’t return phones to Walmart without a receipt, and failure to provide the requirements gives Walmart the right to refuse your return.

You Might Find These Useful Too

Where Does Walmart Meat Come From
Where Does Walmart Meat Come From? [Suppliers & More]
Arthur Beringer

Arthur graduated in 2002 with a Master's in Business Administration from LSU Alexandria. After working in the retail industry for almost 20 years, he decided to quit and write full-time to help readers who are searching online for consumer-related answers.