Walmart TV Return Policy [Damaged, No Box, No Receipt & More]

Wondering whether you can return TVs to Walmart? Then, here's your complete guide on Walmart TV return policy. Read on.

There are many different things you can buy at Walmart. And with Walmart’s recent venture into e-commerce, customers can access a wider range of products with a more convenient shopping experience.

So, whether you’re looking for food, clothes, household essentials, phones, or even TVs, you can find them at Walmart. But at times, you may purchase a TV and realize you aren’t happy with it, find a major manufacturing issue, or it may have stopped working.

And considering how expensive modern TVs are, it’s important to learn about the store’s return policy before spending your hard-earned money there.

With that in mind, we’ve created this comprehensive guide to returning Walmart TVs. We go through the details and exceptions of the Walmart TV return policy, whether you can return the TVs under different conditions, and even how you can return a TV to Walmart.

So, if you’ve purchased a new TV at Walmart and want to know your options for returning them, you’ve come to the right place.

Keep reading to get a complete picture of the Walmart TV return policy.

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Can I Return A TV To Walmart?

If you purchased a TV at Walmart, you have up to 30 days after the initial purchase to return it.

If you purchased the TV on the Walmart website, the window starts on the day the TV was delivered to your door. For more information about the Walmart return policy for TVs, read on as we get into the fine details in the next sections.

Walmart Return Policy TV

Walmart California

Walmart’s TV return policy is different from the policy of other items. Instead of a 90-day window, customers only have a 30-window to return the TV to Walmart. This goes for most of the TVs purchased at their stores such as LED, OLED, and QLED TVs.4+

To successfully return a TV to Walmart, you need to make sure it is in good condition, has the original box and remote, includes all the original accessories, and present your receipt upon making the return. Failure to bring accomplish all of these requirements can potentially result in Walmart rejecting your return.

Can I Return A TV To Walmart Without The Box?

While it’s recommended to bring all of the original accessories with you when making a return (including the box), Walmart may be able to process your return even if you don’t have the original box.

However, to do this you have to make sure to meet all the other requirements and make sure you return everything that came with the TV, including the remote and other accessories.

Whether you’re returning it with or without the box though, you have to make sure the TV is in good condition. If Walmart notices any scratches or damage on the TV, they may reject your return entirely.

Can You Return Opened TVs To Walmart?

Excited Couple Setting Up New Television At Home

Yes, if you’ve opened the TV you purchased at Walmart, you can still return it granted it’s still in good condition. However, you have to make sure that the TV is as close to brand new as possible. If the TV has any damage to it whatsoever, Walmart may reject your return.

Walmart accepts returns as long as they have a chance of reselling the TV after. So, any damage to the box, TV, or accessories decreases the chances of Walmart selling the TV as well as the chances of them accepting your return.

On top of that, you have to make sure that the barcode and serial number on the box are completely readable. This makes the chances of Walmart accepting your return and you receiving a replacement or refund much higher.

Can I Return a Broken TV To Walmart?

There are times when you can return a broken TV to Walmart, however, that largely depends on how the TV was damaged in the first place. If you damaged the TV through misuse such as throwing something at the screen, dropping the TV, or other things, then Walmart will not process your return.

However, if the TV was broken before use, has faulty manufacturing, or doesn’t work as advertised, then you may return the broken TV to Walmart. However, you have to make sure you can prove that the TV was damaged when you opened it and not because of abuse or misuse.

So, when setting up or installing a TV you purchased at Walmart, you have to take as much care as possible. To reduce the chances of accidents when installing your TV, we recommend hiring a professional service team to do the job for you.

Can I Return A TV To Walmart After The 30-Day Window?

Mishawaka Circa August 2018: Walmart Retail Location. Walmart is boosting its internet and ecommerce presence to keep up with competitors XII

If you plan on returning a TV to Walmart, we highly recommend doing it within the 30-day window. Remember, after the window has passed, Walmart has the full right to refuse to process your return entirely. However, there may still be a chance that you can return it after the 30-day window.

Returns after the return window are largely up to the store itself. So, if you want to return a window past the 30-day window, you may be able to approach a Walmart associate at the customer service desk and ask for assistance.

Again, Walmart has the right to refuse your return, so to increase your chances of being able to return the TV, we recommend approaching the associate as kindly and politely as possible.

If your return is refused at one Walmart, you may try doing it at another location, as the strictness of the return policy varies from store to store. However, when returning a TV past the 30-day window, you may not be able to receive a refund, even if Walmart processes the return.

Instead, you may be able to receive a replacement and at most, store credit.


Walmart is known for a fairly generous return policy, which extends to their TVs. However, the return window of TVs at Walmart is shorter than other products, as customers only have a maximum of 30 days to return the TV after purchasing.

When returning a TV to Walmart, make sure to bring the receipt, original box, and all the accessories that came with the TV to increase the chances Walmart has to resell the item and the chances of them accepting and processing your return.

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Arthur Beringer

Arthur graduated in 2002 with a Master's in Business Administration from LSU Alexandria. After working in the retail industry for almost 20 years, he decided to quit and write full-time to help readers who are searching online for consumer-related answers.