Walmart offers more than just groceries and produce. On top of their large Supercenters with a variety of products, Walmart also offers different services through their different services.
Through the Walmart Vision Center, customers can get eye exams, buy glasses, frames, lenses, and even have them installed right there and then.
But if you bought something at the Walmart Vision Center, can you return it?
Many customers are often left confused by the return policy and the warranty of the Walmart Vision Center. And that’s where we come in.
In this guide, we’ll be going through all the different details of the Walmart Vision Center’s return policy. We explain the different products you can return, the terms of their warranty, and even how to return certain products to the Walmart Vision Center.
Read on to learn more.
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What Is The Walmart Glasses Return Policy?
All of the glasses in Walmart’s range, including their reading, computer, prescription, and blue-light filter glasses, fall under a 60-day return policy. So, customers can return glasses that they bought at Walmart within 60 days of the original purchase if they bought them in-store.
For example, if your doctor notices that you need a different type of lens or glasses within 60-days, you may get a free replacement on your glasses at Walmart.
If you bought the glasses online, you can still return them to Walmart. However, the terms are slightly different. For glasses purchased online, it’s important to know that they are sold by third parties through the Walmart website.
So, these glasses are under different return policies, so you may have to deal with different timetables for the return. However, the Walmart website does have all the contact information of the different brands for companies looking to make a return.
What Is The Walmart Vision Guarantee?
The Walmart Vision Center warranty is a 60-day satisfaction guarantee for customers. So, if you aren’t satisfied with the glasses you purchased at Walmart for any reason, you can go to the store and have them replaced or refunded as long as it’s within a 60-day window.
However, keep in mind that this is only for glasses bought in-store. If you purchased your glasses from the Walmart website, you didn’t purchase them from the Vision Center. Instead, you purchased the glasses from a third-party who was selling them on the Walmart website, so the warranty and return policy may differ.
Additionally, whenever you purchase a pair of glasses at the Vision Center, you are also entitled to a replacement within one year of your original purchase. Customers can also bring their glasses to the Vision Center for repairs and cleaning.
In fact, even if you didn’t buy the glasses at Walmart, you might still be able to get them repaired and fixed at Walmart.
Walmart can even put old lenses in new frames for you. To learn more about this, check out this guide.
To file a claim on this warranty, you will need to go to the Vision Center. To find the nearest Vision Center, you can use the Walmart Store Finder tool on their website. From there, an attendant can help you with your concerns and guide you through the entire process.
What Is The Walmart Return Policy For Contact Lenses?
If you bought a pair of contact lenses at the Walmart Vision Center, you can return them within a 30-day window if they are unopened.
To do this, all you have to bring are the contacts and the original receipt to prove you made the purchase at Walmart. If you don’t have the receipt, Walmart has other ways of verifying your purchase, but you will no longer be eligible for a refund; instead, you will receive store credit.
There are a variety of different contact lens brands at Walmart, and they all fall under the same return policy if they are unopened. At Walmart, you can find contact lenses from Johnson & Johnson, Alcon, and Bausch + Lomb.
If you opened the contact lenses, the Walmart return policy states that you can have them replaced within 365 days of the original purchase to have them replaced if they are damaged or you’re unsatisfied with the product.
With that said, it’s important to keep in mind that different brands may have different policies on their contact lenses. For example, Johnson & Johnson has a different set of instructions for customers looking to return their contact lenses. The same goes for other big brands like Bausch + Lomb.
For unused and unopened contacts returned within 30 days of the original purchase, customers can receive a full refund through the same mode of payment for when they bought the contacts. But only if they show the original receipt.
If you don’t have the original receipt, you may only receive store credit for the return.
How To Return Vision Center Products To Walmart
If you buy prescription glasses, contact lenses, and other optical products, you can return them through the Walmart Vision Center.
To do this, you will have to go to your local Walmart, go to the Vision Center, then tell the associates you wish to make a return. From there, the associate will guide you through the entire process of returning the glasses, contacts, or lenses.
However, some stores handle all returns through the customer service desk, so you may have to head there instead. Either way, the process remains the same as there will be an associate ready to guide you and help you make the return.
If you received defective glasses that were confirmed by the manufacturer, then you may also receive a refund or replacement. However, if you received the glasses in good condition and want to return them for another reason, then you have to make sure that they aren’t broken or damaged in any way.
When you request to make a return at the Walmart Vision Center, Walmart has to confirm you made the purchase. While a receipt can help, it isn’t necessary. However, you will need to show a government-issued ID for verification.
Once your return is approved and confirmed, you will receive the replacement product, store credit, or full refund through the same payment method you used to buy the product.
Conclusion
If you bought glasses at the Walmart Vision Center, you may return them within a 60-day window, and unopened contacts can be returned within a 30-day window.
To make a return, customers need to bring the original receipt and a government-issued ID with them for verification and to receive a full refund.
If you don’t have the original receipt with you, you have to settle for store credit instead.
